Review:No.176239 Word-of-mouth･Review of Kastane LUMINE est Shinjuku | Fashion Collect

When the store gets crowded on the weekend, their customer service would be horrible. Even when I came to the store, nobody was greeting me. When I left, no one even noticed. I wondered if the store associate could see only people that were in front of them. Or the customers who can talk friendly were prioritized? I often go to Luminest in Shinjuku and I knew a few of the store associates so I was dissappointed. Kastane has a brand's power, and the location in Luminest in Shinjuku is already good, so the store associates might think that you do not need to try harder, and people might come visit the store with the poor customer service that does not happen in the fashion industry. It is not the only store of Kastane that located in Luminest in Shinjuku, but the other locations carry the same items. The things to compare is the level of their customer service. At least I would not feel that I would like to come back to Luminest in Shinjuku. I wonder if the store associates in Luminest in Shinjuku would think higher of themselves.